FAQs

 MY PROMOTIONAL CODE IS NOT WORKING?

If you are using a promotional code, please check the dates in which the code is valid to and from. 

All promotional codes are not to be used in conjunction with any other codes and are restricted to one use per customer only. 

If you are still experiencing problems, please contact us.

 

We ship worldwide, delivery to Europe typically takes 5-7 business days. Please note that delivery times may vary depending on customs clearance and local postal services.

 

The chokers are made to the smallest neck size of 28/29cm and have an adjustable chain of up to 15cm, therefore are designed accordingly to fit all neck sizes whether small or large.

If you have purchased a choker and it does not fit you, the majority of styles can be sent back to us for adjustment.

 

Items must be returned within 14 days of receipt. Items must be unworn and unused.  Earrings cannot be returned for health and hygiene reasons.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. However, if you have an issue with your order, contact us within 7 days of receiving your order.

Start a return; please email us at info@jarliabyjolina.com or contact us via our online contact us form with your order number and reason for return.

 

We provide one gift bag per order and a gift note upon request while placing your order. No order receipt will be included in the package. To purchase additional gift bags, visit our website. 

 

If you successfully placed an order and did not receive a confirmation email, it is likely that the email you entered may be incorrect or there is a simple issue with the system. If the payment has gone through, your order would have been dispatched immediately.

Please contact us to confirm your email address and we can resend this for you.

 

If you placed an order and inputted the incorrect shipping address, we can still change this for you provided we have not already sent your item. 

If we have already sent your item, attempt to contact Royal Mail for a solution or you will have to wait up to 2 weeks for Royal Mail to return the item back to us. 

Please contact us  for more information.

 

You will receive a shipping notification via email when your order has been packaged and dispatched. 

Depending on your chosen shipping method your parcel will arrive any time between 1-4 working days or up to 21 days for international orders.

If you pre-ordered an item, this can take up to 3 weeks.

If your package is late, you are advised to check if Royal Mail have left a red slip in case you were out at the time of delivery. Your parcel is likely to be waiting for you at your local post office.

For any other concerns or queries please contact us.

 

We package everything with care and although this is a rare and unfortunate scenario, it can still be resolved.

Please send us an image directly by email at info@jarliabyjolina.com and we will advise you on how to send the product back for a replacement.

 

Please note we are not liable after postage for lost/stolen package(s). We cannot replace a stolen package nor can we replace a lost package. If you will not be home during the time your package will be delivered, please contact Royal Mail via www.royalmail.com/change-delivery-option to choose a different delivery option. For US contact your closest USPS/UPS station and ask that they hold the package until you are able to pick it up physically or contact them via the website at www.USPS.com. You can also reach out directly through the courier (UPS, USPS) to file a claim for lost and stolen packages via https://www.usps.com/help/international-claims.htm For all other international orders contact your national postal service.

 

Unfortunately, all sales are final, we do not accept cancelations. 

 

A handling fee is an amount charged to a customer on top of their order subtotal and shipping fees. It covers the cost of expenses related to fulfilment, specifically packing fees based on required labour.

 

All of our jewellery has been tested and are nickel free and lead free, however we advise to keep all jewellery away from chemicals, water and humidity. Although we use quality materials, perfumes and sanitiser can damage jewellery.

If not in use, store in the provided bag or neatly in a draw.

Avoid folding or pulling the jewellery, as all pieces are delicate and are to be treated with care.

If you experience any issues at all, please let us know and we'll help you right away.